 | Our professional and customer-oriented staff is always at your disposal!!
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| We provide 365 days customer support!
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| We are more responsible to customer complaints – provide soonest response!
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| We do our best to notify customers of know delays, cancellations or diversions and will provide full and timely information regarding the flight status.
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| While on board we will provide for customers essential needs such as food, beverages, air conditioning and restroom facilities.
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| We recognize our top tier Meridian members and treat them according to their status and benefits!
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| We meet customers’ essential needs during the long-haul flight - ?feel like home”! We pay special attention to passengers in every irregularity service situations !
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| We are glad to offer individual treatment to children and unaccompanied minors!!
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| We always provide proper assistance to passengers with disabilities and special needs, passengers with infants
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| We offer help agents to speed up your check-in and service priority!
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| We always encourage customers to give their ideas and comments!
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